Frequently Asked Questions

Products
What materials are used?
Our products are crafted using high-quality materials sourced for durability and comfort. Specific material details are listed on each product page.

How do I choose the correct size?
We provide a detailed sizing guide for each product. Please refer to the guide on the product page to select the size that best fits you.

Do you offer wide or narrow fit options?
Currently, we offer our styles in standard width fittings. Please check individual product descriptions for specific fit information.

Orders & Shipping
How can I place an order?
You can place an order directly through our secure website. Simply browse our collection, select your items, and proceed through the checkout process.

When will my order be shipped?
All orders are processed promptly after payment confirmation. You will receive a notification with tracking information once your order is dispatched.

What are the shipping methods and delivery areas?
We offer various shipping options. Delivery times and available services will be presented to you during the checkout process based on your location.

Care & Services
How should I care for my products?
To ensure longevity, we recommend following the specific care instructions provided with your product. General advice includes using appropriate cleaning products and storing items in a cool, dry place.

Can I modify or cancel my order?
Please contact our customer service team immediately if you need to modify or cancel an order. We will assist you if your order has not yet entered the shipping process.

What is your warranty policy?
We offer a warranty against manufacturing defects. For any concerns regarding product workmanship, please contact our customer service within the specified warranty period.

Returns & Exchanges
What is your return policy?
We accept returns on unworn, undamaged items in original packaging within a specified period. Please see our full Returns & Refunds policy for detailed information.

How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team to obtain the necessary authorization and instructions.

When will I receive my refund?
Refunds are processed after we receive and inspect the returned items. The time frame for the refund to reflect in your account depends on your financial institution.

For any questions not covered here, please do not hesitate to reach out to our customer service team for assistance.